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>Do I need to be there when I visit.

Yes. You agree a mutually convenient time for me to visit you - and that can be during an evening or at a weekend if you prefer,

>Can I book a job over the phone rather than log it on the website

Yes, this service is available during standard office hours. Please be aware that this may involve leaving a message but I will get back to you.

>What about if I need spare parts

I should be able to source these for you, if you wish. Alternatively, a I will gladly fit your own spares.